A customer asks what documents a loan needs. Who answers?
Customers get the same clear answer from your own notes. Anything involving money waits for your staff's yes, with a record.
Does this sound like your week?
Document questions
Customers ask what to bring, again and again.
Status calls
Customers call to ask where their file stands.
Waivers by message
Fee waivers are agreed in a quick message.
Scam worries
Customers see scam messages and ask what is real.
Cases from your industry
Public reports, as reported. They are not BizFlo customers and show no BizFlo results.
A penalty for KYC lapses
The Reserve Bank of India fined Muthoot Finance Rs 5.80 lakh for lapses in know-your-customer rules.
Fake loan apps on WhatsApp
Kerala Police warned of fake loan apps spread over WhatsApp and Telegram that collect customers' KYC documents.
An RBI committee report on AI
The RBI published a committee report on responsible AI in finance (FREE-AI), with seven principles and 26 recommendations.
Customer document assistant
Customers ask about documents and schemes all day, and replies take time.
On WhatsApp and website chat it answers from your product notes and document lists. It is not a source of financial advice. If it cannot answer, it offers to pass it to your staff.
Waiver approvals
Waivers and exceptions are agreed in quick messages, with no record.
Fee waivers, exceptions and escalations wait for a manager's approval before anything happens. The approval engine is live; we connect it to your own process.
A customer enquiry, start to finish
Customer asks
Day or night, on WhatsApp or your website chat.
Answer from your notes
Drawn from checklists you supplied.
A person decides
Waivers wait for your manager.
It is recorded
Every step is kept for your review.
What your team sees
- Query
- Document list
- Request
- Fee waiver
- Status
- Awaiting manager
Around BizFlo, we build what you need
Application status look-up Built with you
Check a file's status in your own database or sheet.
Case logging Built with you
Log each enquiry into your system for follow-up.
Checklist by product Built with you
A document list for each product you offer.
Back-office automation Built with you
Repeated admin steps, scoped with you in discovery.
How we start
Discovery
A short conversation about where branch staff repeat themselves.
One job, one channel
We start with a single use case, not everything at once.
Your information
We load your document lists and product notes and test on real questions first.
Review together
We check results against what we agreed, then decide the next step.
What we need from you
No timelines or prices are promised on this page; both are agreed in discovery.
Bring one job your branch repeats daily.
Not live yet, and what we do not claim
- Financial advice, rates or returns. BizFlo answers only from your notes.
- Regulatory compliance or certification claims. Tell us your requirements first.
- Email, SMS and voice channels, EMI reminders, collections and online payments.
- Reading PDF or Excel files directly, and ready-made links to loan systems.
A 15-minute walkthrough on WhatsApp. Bring one workflow your team repeats every day, and we will show a BizFlo agent completing it, where your team steps in, and what the record shows.