A patient messages at 8 am. Who answers?
Patients get clear answers from your own information. Your staff stay in charge of every decision.
Does this sound like your week?
Desk and phone pile-ups
Timings, doctors and fees asked again and again.
Appointment requests
Requests arrive in chat and are copied by hand.
Bill questions
Estimates and bills need a clear, checked answer.
Records requests
Report copies need approval and a log.
Cases from your industry
Public reports, as reported. They are not BizFlo customers and show no BizFlo results.
A disputed hospital bill
Kollam District Consumer Commission, ex parte: a hospital was ordered to pay Rs 1.14 lakh over an inflated bill and a disputed signature on insurer paperwork.
Cyberattack on a cancer centre
A cyberattack on the Regional Cancer Centre in Thiruvananthapuram halted radiation treatment for five days. The minister said no patient identifiers were affected.
Records found in waste
Patient records from two Kerala hospitals were found in biomedical waste in Tamil Nadu.
Front-desk enquiry assistant
Patients ask about timings, doctors and fees all day, and replies take time.
On WhatsApp and your website chat it answers from the timings, doctor lists and fees you supply. It is not a source of medical advice, and offers to pass patients to your team.
Request and bill approvals
Appointment requests and bill questions are handled in passing, with no record.
We capture appointment requests for your team. Estimate and records requests wait for staff approval first. The approval engine is live; booking systems and reminders are not.
A patient enquiry, start to finish
Patient asks
Day or night, on WhatsApp or your website chat.
Answer from your notes
Drawn from lists you supplied.
A person decides
Sensitive requests wait for your staff.
It is recorded
Every step is kept for your review.
What your team sees
- Request
- Report copy
- Channel
- Status
- Awaiting staff
Around BizFlo, we build what you need
Appointment sheet links Built with you
Connect to your appointment sheet or hospital system.
Records request routing Built with you
Structured intake with staff approval.
Enquiry view Built with you
See which questions repeat, week by week.
Back-office automation Built with you
Repeated admin steps, scoped with you in discovery.
How we start
Discovery
A short conversation about where the front desk gets crowded.
One job, one channel
We start with a single use case, not everything at once.
Your information
We load your timings, doctors and fees and test on real questions first.
Review together
We check results against what we agreed, then decide the next step.
What we need from you
No timelines or prices are promised on this page; both are agreed in discovery.
Bring one job your front desk repeats daily.
Not live yet, and what we do not claim
- Medical advice or clinical answers. BizFlo answers only from your information.
- Formal security or compliance certifications. Tell us your patient-data needs first.
- Email, SMS and voice channels, scheduled reminders and online payments.
- Reading PDF or Excel files directly, and ready-made links to hospital systems.
A 15-minute walkthrough on WhatsApp. Bring one workflow your team repeats every day, and we will show a BizFlo agent completing it, where your team steps in, and what the record shows.