It is 11 pm and a guest asks about your rates. Who answers?
Your guests get an answer promptly, from your own information. Your team stays in charge of every decision.
Does this sound like your week?
Late-night enquiries
Guests write after hours, when no one is at the desk.
The same questions
Rates, rooms, check-in times and directions, again and again.
Hand-copied details
Names and dates move by hand from chat into registers.
Quotes need a manager
Group and event requests wait for one person to approve.
Cases from your industry
Public reports, as reported. They are not BizFlo customers and show no BizFlo results.
Advance never refunded
Ernakulam Consumer Commission: a tour operator did not refund a Rs 1 lakh advance for a 41-student college tour. About Rs 1.25 lakh was ordered.
Paid booking, no room
Thiruvananthapuram Consumer Commission: a paid booking at an OYO-listed hotel in Puducherry was refused at check-in. Rs 8,414 was ordered.
Fake payment requests
A trade warning for Kochi and Kumarakom: fraudsters asked guests with real bookings to pay advances through QR codes.
Guest enquiry assistant
Guests ask the same questions at all hours, and replies come late.
On WhatsApp and your website chat, it answers from your own rooms, packages and policies. If the answer is not in them, it says so and offers to pass the guest to your team.
Manager approval on commitments
Special rates and refunds are agreed in quick messages, with no record.
Special rates, discounts, cancellations and refunds wait for a manager's approval before anything happens. The approval engine is live; we connect it to your booking action.
A guest enquiry, start to finish
Guest asks
Day or night, on WhatsApp or your website chat.
Answer from your notes
Drawn from the rates and policies you supplied.
A person decides
Special rates wait for your manager.
It is recorded
Every step is kept for your review.
What your team sees
- Guest
- Lake-view enquiry
- Dates
- 24 Dec, 4 nights
- Status
- Awaiting manager
Around BizFlo, we build what you need
Booking and channel links Built with you
Connect to your booking engine, property system or reservation sheet.
Enquiry-to-booking view Built with you
See which channels and seasons bring bookings.
Event and package quotes Built with you
Structured intake for weddings and groups, sent to a manager.
Back-office automation Built with you
Repeated admin steps, scoped with you in discovery.
How we start
Discovery
A short conversation about where enquiries pile up.
One job, one channel
We start with a single use case, not everything at once.
Your information
We load your rates and policies and test on real questions first.
Review together
We check results against what we agreed, then decide the next step.
What we need from you
No timelines or prices are promised on this page; both are agreed in discovery.
Bring one job your team repeats daily.
Not live yet, and what we do not claim
- Formal security or compliance certifications. Tell us your requirements first.
- Email, SMS and voice channels, scheduled reminders and online payments.
- Reading PDF or Excel files directly, and ready-made links to other booking systems.
- Self-serve sign-up. We set up your first agent with you.
A 15-minute walkthrough on WhatsApp. Bring one workflow your team repeats every day, and we will show a BizFlo agent completing it, where your team steps in, and what the record shows.