A customer asks where their order is. Who answers?
Customers get order and product answers promptly, from your own store data. Your team stays in charge of refunds and exceptions.
Does this sound like your week?
Where is my order?
The question that never stops, all day.
Stock and price asks
Customers message to check before they buy.
Returns and refunds
Refund asks wait for the owner to see them.
Festival rush
Peak weeks bring the same questions in bulk.
Cases from your industry
Public reports, as reported. They are not BizFlo customers and show no BizFlo results.
Wrong product, no reply
A Kerala consumer commission ordered a refund plus Rs 8,000 over a wrong product and no response from the seller.
Marked refused, no proof
Pathanamthitta consumer commission awarded Rs 22,500 after a parcel was marked refused with no proof of a delivery attempt.
Order and product assistant
Customers ask about orders, stock and prices all day, and replies come late.
On WhatsApp and website chat it looks up a customer's own orders in your WooCommerce store and answers product questions from your catalogue. Otherwise it offers to pass the question to your team.
Refund and return approval
Refund and return asks are agreed in quick messages, with no record.
Refund and return requests wait for the owner's approval before anything happens. The approval engine is live; we connect it to your store action. Nothing is refunded automatically.
A customer order query, start to finish
Customer asks
Day or night, on WhatsApp or your website chat.
Answer from your notes
Drawn from order and catalogue data in your store.
A person decides
Refunds wait for the owner.
It is recorded
Every step is kept for your review.
What your team sees
- Order
- Wrong item
- Request
- Refund
- Status
- Awaiting owner
Around BizFlo, we build what you need
Store and channel links Built with you
Connect your store, sheets and sales channels.
Return and exchange intake Built with you
Structured intake with owner approval.
Sales and enquiry view Built with you
See which questions and seasons bring orders.
Back-office automation Built with you
Repeated admin steps, scoped with you in discovery.
How we start
Discovery
A short conversation about where customer messages pile up.
One job, one channel
We start with a single use case, not everything at once.
Your information
We connect your store data and test on real questions first.
Review together
We check results against what we agreed, then decide the next step.
What we need from you
No timelines or prices are promised on this page; both are agreed in discovery.
Bring one job your team repeats daily.
Not live yet, and what we do not claim
- Automatic refunds or payments. A person approves; we connect your action.
- Courier tracking, email, SMS and voice, scheduled reminders and online payments.
- Formal security or compliance certifications. Tell us your requirements first.
- Reading PDF or Excel files directly, and ready-made links to other store platforms.
A 15-minute walkthrough on WhatsApp. Bring one workflow your team repeats every day, and we will show a BizFlo agent completing it, where your team steps in, and what the record shows.